1. Introduction

Welcome to WowNear ("we," "our," or "us"). WowNear is a school transportation tracking platform operated by Moontrail Systems Private Limited. We are committed to protecting the privacy and security of our users, including parents, guardians, students, school administrators, and drivers who use our applications(Android, iOS) and web services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our WowNear applications(Android, iOS), website (https://www.wownear.com), and related services (collectively, the "Services"). Please read this policy carefully to understand our practices regarding your information.

2. Information We Collect

2.1 Personal Information

From Parents/Guardians:

• Name and contact information (phone number, email address)
• Home address and designated pickup/drop-off locations
• Relationship to the student
• Emergency contact information
• Account credentials (username and password)

From Students:

• Student name and identification number
• Grade/class information
• School name and location
• Assigned bus route and stop information
• Boarding and deboarding status

From School Administrators:

• Name and contact information
• School name, address, and administrative details
• Staff identification and role information
• Account credentials

From Drivers:

• Name and contact information
• Driver's license number
• Vehicle registration details
• Employment information
• Account credentials

2.2 Location Data

We collect real-time GPS location data from:

• School bus vehicles equipped with GPS tracking devices

2.3 Usage Information

We automatically collect information about how you use our Services:

• Device information (device type, operating system, unique device identifiers)
• App usage data (features accessed, time spent, interactions)
• Log data (IP address, browser type, access times)
• Push notification preferences and interactions
• SMS delivery status and engagement

2.4 Trip and Transportation Data

• Bus route information and schedules
• Pickup and drop-off times (scheduled and actual)
• Student boarding and deboarding records
• Trip start and end times
• Speed monitoring data
• Bus breakdown or emergency incidents
• Attendance records

2.5 Communication Data

• SMS notifications sent and received
• In-app messages and notifications
• Customer support inquiries and correspondence
• Feedback and ratings provided through the app

2.6 Third Party Access

Please note that the Application utilizes third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:

• Third Party Access
• Google Analytics for Firebase
• Firebase Crashlytics

3. How We Use Your Information

We use the collected information for the following purposes:

3.1 Service Delivery

• Provide real-time bus tracking and location updates
• Send notifications about bus arrival, delays, boarding status, and emergencies
• Enable communication between parents, schools, and drivers
• Manage bus routes, schedules, and student assignments
• Monitor driver behavior and ensure safe driving practices

3.2 Safety and Security

• Ensure child safety during transportation
• Detect and alert about speed limit violations
• Identify unusual routes or unauthorized stops
• Respond to emergency situations and breakdowns
• Verify driver credentials and vehicle compliance

3.3 Service Improvement

• Analyze usage patterns to improve app functionality
• Optimize bus routes and schedules
• Enhance user experience and interface design
• Develop new features and services
• Troubleshoot technical issues

3.4 Communication

• Send important updates about service changes
• Provide customer support and respond to inquiries
• Send administrative messages related to your account
• Notify about maintenance schedules or system updates

3.5 Compliance and Legal Obligations

• Comply with applicable laws and regulations
• Respond to legal requests and prevent fraud
• Enforce our Terms of Service
• Protect the rights and safety of our users

4. Information Sharing and Disclosure

We share your information only in the following circumstances:

4.1 Within the School Community

• Parents/Guardians: Can view information about their child's bus route, real-time location, and trip status
• School Administrators: Have access to transportation data for all students, drivers, and buses under their management
• Drivers: Can access route information and student pickup/drop-off lists assigned to them

4.2 Service Providers

We may share information with third-party service providers who assist us in:

• Cloud hosting and data storage
• SMS and push notification delivery
• Analytics and performance monitoring
• Customer support services

These providers are contractually obligated to use your information only for providing services to us and must maintain appropriate security measures.

4.3 GPS and Mapping Services

We use third-party GPS tracking devices and mapping services to provide real-time location tracking. Location data may be processed by these providers to deliver mapping and navigation features.

4.4 Legal Requirements

We may disclose information when required by law, such as:

• In response to court orders, subpoenas, or legal processes
• To comply with government or regulatory requirements
• To protect the rights, property, or safety of WowNear, our users, or the public
• In connection with fraud prevention or security investigations

4.5 Business Transfers

In the event of a merger, acquisition, reorganization or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have.

4.6 With Your Consent

We may share information for any other purpose with your explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain safety and security records

You may request deletion of your data at any time, subject to our legal retention obligations.

6. Your Rights and Choices

6.1 Access and Update

You can access and update your personal information through:

• Your WowNear app(Android and iOS)
• Contacting your school administrator
• Emailing us at support@moontrail.in

6.2 Phone Location Services

We do not request, access, or collect your device’s location data. The app functions without requiring access to your personal device location permissions.

6.3 Notifications

You can manage notification preferences:

• Push Notifications: Through device settings

6.4 Account Deletion

You may request deletion of your account by:

• Contacting your school administrator (for school-managed accounts)
• Emailing support@moontrail.in with your request

Upon deletion, we will remove your personal information within 30 days, except where retention is required by law.

6.5 Data Portability

You may request a copy of your personal data in a structured, commonly used format by contacting support@moontrail.in.

6.6 Opt-Out Rights

You may opt out of:

• Marketing communications (we currently do not send marketing emails)
• Non-essential notifications
• Data sharing with specific service providers (where technically feasible)

7. Children's Privacy

WowNear is designed to facilitate school transportation for children, and we recognize the importance of protecting children's privacy. Our Services are primarily used by parents, guardians, and school administrators on behalf of children.

Parents and guardians have the right to:

• Review their child's information
• Request deletion of their child's information
• Refuse further collection of their child's information

8. Data Security

We implement appropriate technical and organizational measures to protect your information:

8.1 Technical Measures

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Secure authentication and access controls
• Regular security assessments and updates
• Secure GPS device communication protocols

8.2 Organizational Measures

• Limited access to personal information on a need-to-know basis
• Employee training on data privacy and security
• Confidentiality agreements with staff and service providers
• Incident response and breach notification procedures

Despite our security measures, no system is completely secure. We cannot guarantee the absolute security of your information.

9. International Data Transfers

WowNear primarily operates in India. If you are accessing our Services from outside India, please be aware that your information may be transferred to, stored, and processed in India or other countries where our service providers operate.

By using our Services, you consent to the transfer of your information to India and other countries, which may have different data protection laws than your country of residence.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other reasons. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending a notification through the WowNear app (on both Android and iOS)
• Sending an email to registered users (for significant changes)

Your continued use of our Services after such notification constitutes acceptance of the updated Privacy Policy.

11. Authentication and Security

Uses SMS OTP and Google login for secure sign-in.

12. Test and Guest Accounts

We may provide test or guest accounts to reviewers or authorized parties solely for testing and evaluation. These accounts are isolated from live data, contain no real user information, and are used only for testing or demonstration. We maintain strict privacy and security measures to protect all real user data.